Terms and Conditions

Sales Terms and Conditions

Voyages Planner is a SaaS travel planning solution accessible via computer, tablet, or mobile. It allows users to access a variety of planning tools and features depending on the selected subscription plan.
Detailed descriptions of available features are provided on our website voyagesplanner.com and may be updated regularly.

Acceptance clause:
By using Voyages Planner services, you agree to these Terms and Conditions of Sale (T&Cs).
If you do not agree to these terms, please do not use our services.

1. Définitions

User: Any person who accesses and uses the services of Voyages Planner. This includes Travel Planners (subscribers) and their clients (view-only access).

Admin Access: Full access level reserved for Travel Planners with an active subscription. Allows management of account settings, including subscriptions and users.

Client Access: View-only access provided by Travel Planners to their main clients and companions, within the limits of the selected plan. Each access allows the user to view a travel book from a computer, tablet, or mobile device.

Account: A set of information and settings linked to a user or Travel Planner, allowing access to the services and features of Voyages Planner. An account may include both admin access and client access.

2. Pricing and Payment Terms

Prices and Taxes: All prices are inclusive of taxes (TTC). As a micro-enterprise, Voyages Planner does not charge VAT. Subscription plans include specific limitations (number of trips, client accesses, saved templates) as detailed on voyagesplanner.com.

Additional Fees: No additional fees apply beyond the subscription cost, except for specific services, such as adding trips beyond the limits of the Standard plan. These services will be billed according to the rates listed on our website voyagesplanner.com.

Payment Methods: Payments are processed exclusively via Stripe, using a credit card or PayPal. No other payment methods are accepted.

Billing Errors or Refunds: Requests related to billing errors or refunds must be submitted by email to contact@voyagesplanner.com within 30 days of the billing date or the relevant incident. We are committed to processing these requests within 14 business days.

3. Trip Creation

Subscribers benefit from the following quotas depending on their plan:

  • Discovery: 2 unique trips for clients, 5 saved content templates in the library, 1 companion per client account.

  • Standard: 2 new trips per month, automatically reset on the subscription date and time. Up to 20 saved content templates in the library and 4 companions per client account.

  • Premium: Unlimited trips, 200 saved content templates in the library, up to 49 companions per client account. If the number of trips created reaches 50 during the current subscription month, a notification will be displayed to inform the user that they must contact Voyages Planner. This check is intended to ensure usage in accordance with these T&Cs.

4. Specific Features

  • PDF Itinerary Link: Available only in the Standard and Premium plans.

  • Adding Companions: Not available in the Discovery plan for trips created from the admin account. This option is only activated on client accounts under this plan.

  • Content Library: The number of saved templates varies by plan (5 in Discovery, 20 in Standard, 200 in Premium).

  • File Size: Uploaded photos are limited to 3 MB per file, and PDF files to 128 MB per file.

Character Limit: The HTML content generated in the editors (itineraries, welcome texts, custom fields) is limited to a maximum of 65,000 characters.

5. Duration and Termination

Refund Policy: Subscriptions are billed on a monthly basis. In the event of early termination, no refunds will be issued for unused billing periods. Subscribers are billed at the start of each billing cycle and may cancel at any time without penalty.

Cancellation Terms: Subscriptions may be cancelled at any time via the user account on app.voyagesplanner.com, with no minimum commitment period.

Cancellation Procedure: Only the account holder with admin access (the Travel Planner who subscribed to the plan) may cancel the subscription.
Users must log in to their admin account on app.voyagesplanner.com and follow the instructions to cancel the subscription.
The cancellation will take effect at the end of the current billing period.

Account Suspension or Termination: In case of suspension or termination of an account, all associated accesses, including those with client access, will also be suspended or cancelled.
Travel Planners will lose access to all account management features, and clients will no longer be able to view their travel books.

6. Service Modifications and Suspension

Updates and Changes: Voyages Planner reserves the right to make regular updates and to add new features. Users will be notified of these changes by email.

Update Frequency: Updates are made continuously and as needed. We reserve the right to modify the services based on technical developments and user needs.

Notice of Changes: Substantial modifications to the Terms and Conditions or the services will be communicated to users via email.

7. Liability and Limitations

Liability for Data Loss: Voyages Planner cannot be held liable for data loss resulting from incorrect use of the services or from technical failures.

Liability for Errors: Voyages Planner’s liability is limited to direct damages and does not cover indirect or consequential losses, such as loss of profit or business interruption.
We do not guarantee the accuracy of information provided by users.

8. Referral Program

Voyages Planner offers a referral program allowing users to earn free subscription months by referring new users. The terms of this program are as follows:

Eligibility

Any user registered on Voyages Planner can refer a friend by sharing their referral link.
The referred person must sign up via this link and subscribe to a paid plan for both the referrer and the referee to receive the referral benefits.

Benefits

Both the referrer and the referee receive one free month once the referee subscribes to a paid plan.

For the referrer:

  • If already subscribed, the free month will be applied to the next invoice.

  • If not yet subscribed to a paid plan, the free month will be applied immediately upon subscription to the plan of their choice.

For the referee:

  • The referee must first subscribe and pay for the first month.

  • The free month will then be automatically applied to the second invoice.

Accumulation of Benefits

It is possible to refer multiple people and accumulate several free months.
Each registered and subscribed referral unlocks one additional free month for the referrer.
Free months cannot be exchanged for money or other services.

Application Terms

The free month will be applied to the next invoice of the referrer (or immediately in case of a new subscription), and to the second invoice of the referee after they subscribe to a paid plan.
Referral details can be viewed in the user’s personal space, under the “Profile / Referral” menu.

Exclusions and Restrictions

Voyages Planner reserves the right to suspend or cancel a referral if fraudulent use of the program is detected.
Voyages Planner also reserves the right to modify or terminate the referral program at any time, with prior notice to users.

9. Intellectual Property

Usage License:
Users are granted a non-exclusive, non-transferable, and limited license to use the services of Voyages Planner.
Any commercial use of the provided content or tools requires prior written authorization from us.

10. General Provisions

Governing Law and Jurisdiction:
These Terms and Conditions of Sale are governed by French law.
Any dispute shall be submitted to the competent courts of Avignon, unless otherwise required by law.

Terms of Use

1. Access and Registration

Registration Information:
When registering, users must provide their first name, last name, and email address.
They agree to keep their information accurate and up to date.

Account Security:
Users are responsible for the security of their account and must maintain the confidentiality of their login credentials.
They must immediately notify Voyages Planner of any unauthorized use of their account.

2. Use of Services

Restrictions:
Use of the services is limited by the selected subscription plan, including trip quotas, saved content templates in the library, and companion accesses.
Once the limits are reached, the user may either wait for the quota reset (Standard plan) or upgrade to a higher plan(Standard or Premium).

Users agree to use the services in accordance with these Terms and not to use them in any abusive way.

Users must not share their access with third parties or resell their access.
Access is strictly personal and may only be used by the person to whom it has been assigned, whether for admin access or client access.

Liability for Misuse:
In case of misuse, Voyages Planner reserves the right to suspend or terminate access to the services.
Users are responsible for any damage resulting from the improper use of the services.

Features and Quotas:
Specific quotas are defined for each plan (see Terms and Conditions of Sale for details).

Creation Limit in the Premium Plan:
Users of the Premium plan may create up to 50 trips per month without additional checks.
Once this limit is reached, an automatic notification is displayed asking the user to contact Voyages Planner.
This control ensures compliance with usage rules, and if appropriate, additional trip creation may be enabled after review.

Technical Limits:

  • Uploaded images are limited to 3 MB per file.

  • Uploaded PDF files must not exceed 128 MB.

  • HTML content generated in the editors (itineraries, welcome text, custom fields) is limited to 65,000 characters max to ensure optimal performance.

3. Privacy and Personal Data

Privacy Policy:
The Privacy Policy explains how we collect, use, and protect users’ personal data.
It is available on voyagesplanner.com and is compliant with the GDPR.

4. Modifications and Interruptions

Notice of Changes:
Users will be notified by email of any significant changes to the Terms of Use or to the services.

Service Interruptions:
Voyages Planner reserves the right to temporarily or permanently interrupt its services for maintenance or any other necessary reason.
We will make every effort to minimize disruptions and will notify users at least 7 days in advance of any significant planned service interruption.

5. Termination and Suspension

Conditions for Suspension or Termination:
We may suspend or terminate a user’s account in case of violation of the Terms of Use.
Users have the right to challenge the suspension or termination by contacting our customer support.
Customer support will respond to such disputes within 10 business days.
If an admin account is suspended or terminated, all associated accesses — including client accesses provided by the Travel Planner — will also be suspended or cancelled.

Rights Upon Termination:
Upon termination of an account, users may request the deletion of their personal data in accordance with our Privacy Policy.
Requests must be sent to contact@voyagesplanner.com.

6. Liability

Limitation of Liability:
Voyages Planner shall not be liable for any indirect or consequential damages resulting from the use of or inability to use the services.
Our liability is limited to the amount paid for the services in the 12 months preceding the dispute.
We are not liable for data loss or service interruptions caused by third parties.

Exclusions of Liability:
We are not responsible for any errors or omissions in the content provided through the services.

7. General Provisions

Dispute Resolution:
Disputes will be resolved primarily through mediation.
If mediation fails, disputes will be submitted to the competent courts of Avignon.

Conflict Resolution Methods:
Mediation is preferred before considering legal action.
Users are encouraged to contact our customer support with any questions or complaints before initiating legal proceedings.

8. Legal Compliance

Regulatory Compliance:
These Terms of Use comply with current regulations, including the GDPR for the protection of personal data.
Specific obligations may vary depending on the jurisdictions in which the services are offered.

9. Language and Accessibility

Language of the Documents:
These Terms of Use are available in French and English.
We plan to offer translated versions in Spanish in the future.

Accessibility:
We strive to make our services accessible to all users.
Although no formal accessibility criteria are defined at this stage, we plan to work on improving accessibility in the future.